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Jl. Tugu Wijaya IV No 7 Semarang

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07.00 - 16.00 WIB

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+62 24 8664 455

A Step-by-Step Guide to Ordering from Ecolux

If you are looking for a custom-made wooden door that perfectly suits your needs and style, Ecolux is able to provide just that. With our commitment to exceptional craftsmanship and sustainable timber selection, we have established ourselves as a trusted bespoke wooden door manufacturer. In this article, we will guide you through the seamless process of placing an order – from how to contact us to the final inspections after installation.


Step 1: Contact Us

The first step is to get in touch with our team members, who will be happy to answer any questions you may have. You can reach out to them through Instagram @ecoluxdoors or WhatsApp at +628889924772. Once all your queries have been answered and you are ready for a quote, proceed to the next step.


Step 2: Request a Free Quote

Once your questions about our doors have been addressed, we will work closely with you to determine the right quotation for your needs. Please provide our customer representative with the details of your project, including door dimensions, construction, quantity, and any special features required. This collaborative effort ensures that the doors manufactured are tailor-made to your preferences.


Step 3: Approval

After finalizing the agreement on the quotation, we will provide a detailed proposal that includes all the approved design and specifications for your bespoke wooden door. Please review the proposal carefully and make any necessary adjustments where needed. Once everything looks correct, give us your approval to proceed with the design process.


Step 4: Start Designing Your Door

With the approval of the design and specifications for your bespoke door, our skilled engineering team will start bringing your vision to life. They will create detailed technical drawings and renderings of your door, ensuring that the doors we manufacture meet all your requirements.


Step 5: Down Payment and Production

Before production begins, Ecolux requires a down payment to secure your order. We will provide you with the necessary payment instructions, and once it is received, we will immediately start production at our in-house factory in Indonesia.


Step 6: Delivery and Installation

After the production of your wooden doors is completed, they will be packed and shipped to your location to ensure prompt delivery. Please note that we do not provide installation services, but a member of our engineering team can be on-site to help ensure a seamless fit for the doors. This guarantees that all doors are installed properly, achieving optimal functionality.


Step 7: Final Payment

Once all the doors are fitted to your satisfaction, Ecolux will request the final payment according to the agreed-upon terms. We will provide an invoice detailing all the fees that need to be fulfilled. Upon receiving the full payment, the process will be complete. We provide a warranty on all our doors, and if anything goes awry, please do not hesitate to contact us with any questions.

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